REFUND & CANCELLATION POLICY

Effective Date: May 15, 2025

Last Updated: May 15, 2025

A service of Safetz LLC

This Refund & Cancellation Policy applies to all SKUBrite subscriptions, plans, and purchases made through skubrite.com or any SKUBrite platform. It should be read alongside our Terms of Service and Privacy Policy, both of which are incorporated herein by reference. By subscribing to or purchasing any SKUBrite plan, you agree to the terms of this Policy.

1. Overview

SKUBrite is a software-as-a-service (SaaS) platform operated by Safetz LLC. Because SKUBrite provides immediate access to a digital service — not a physical product — our refund and cancellation terms reflect the nature of software subscriptions. There is nothing to “return.” Access to the Services is granted immediately upon subscription, and the value of the Services is delivered continuously throughout the subscription period.

This Policy governs all subscription plans, free trials, upgrades, downgrades, and one-time purchases made through SKUBrite. All defined terms used but not defined herein have the meanings given in the SKUBrite Terms of Service.

2. Free Trials

SKUBrite’s free trial does not require a credit card. You will never be charged automatically. To continue using SKUBrite after your trial, you must actively choose a plan and enter payment information.

2.1 Trial Eligibility and Access

SKUBrite may offer free trials of paid subscription plans for a limited period (“Free Trial” or “Trial Period”). During a Free Trial, you will have access to the features of the applicable paid plan at no charge and without providing any payment information. The duration and scope of any Free Trial will be communicated at the time of sign-up and may vary by plan, promotional period, or user eligibility.

SKUBrite reserves the right to:

  • Limit the number of Free Trials available per user, email address, device, IP address, or business entity
  • Modify or discontinue Free Trial offers at any time without notice
  • Immediately terminate a Free Trial if SKUBrite determines it is being abused, circumvented, or used in bad faith
  • Require valid payment information before or during a Free Trial in order to activate the trial

2.2 No Credit Card Required — No Automatic Charges

SKUBrite does not require a credit card to start a Free Trial. You will not be charged automatically at any point during or after your Free Trial. Your trial will simply expire at the end of the trial period, and your access to paid plan features will end at that time. You will never receive an unexpected charge as a result of signing up for a Free Trial. There is nothing to cancel to avoid a charge — no action is required on your part to prevent billing.

2.3 What Happens When Your Trial Expires

When your Free Trial expires, your access to paid features will end automatically. Your account will revert to a free or limited access state. You will NOT be charged. To continue using SKUBrite, you must actively select a subscription plan and enter your payment information.

To continue using SKUBrite after your trial ends, simply log in to your account, select the subscription plan that fits your needs, and enter your payment information. Your paid subscription will begin on the date you choose to subscribe, and billing will proceed from that date forward. SKUBrite may send reminder notifications as your trial approaches its end date as a courtesy, but is not obligated to do so. SKUBrite reserves the right to introduce credit-card-required trial options in the future, in which case updated terms will be disclosed at the time of sign-up for those specific trial offers.

2.4 Ending Your Free Trial Early

Since no credit card is required and no automatic charge occurs, there is nothing you need to do to “cancel” a Free Trial to avoid a charge. However, if you wish to stop using the Services before your trial period ends, you may close or deactivate your account at any time by:

  • Logging into your SKUBrite account and navigating to Account Settings to deactivate or close your account; or
  • Contacting SKUBrite support at [email protected] and requesting account closure

If you do not take any action, your trial will simply expire at the end of the trial period and no charge will occur. If you later decide you want to subscribe, your account will be available to reactivate and subscribe at any time. Data retention following trial expiration or account closure is governed by our Privacy Policy.

3. Refund Policy

SKUBRITE SUBSCRIPTION FEES ARE GENERALLY NON-REFUNDABLE. EXCEPT AS EXPRESSLY STATED IN THIS SECTION OR AS REQUIRED BY APPLICABLE LAW, ALL FEES PAID TO SKUBRITE ARE FINAL AND NON-REFUNDABLE. SKUBrite DOES NOT OFFER PRORATED OR PARTIAL REFUNDS FOR UNUSED PORTIONS OF A SUBSCRIPTION PERIOD.

3.1 General No-Refund Policy

SKUBrite provides immediate, ongoing access to its platform upon subscription. Because the service is delivered digitally and continuously from the moment your subscription begins, subscription fees are non-refundable once charged. This includes but is not limited to:

  • Monthly subscription fees charged at the start of a billing cycle
  • Annual subscription fees charged at the start of an annual term
  • Upgrade fees charged when moving to a higher-tier plan
  • Add-on or feature fees charged for optional Services
  • Any fees charged following the automatic conversion of a Free Trial to a paid subscription

No refund will be issued because you forgot to cancel, did not use the Services during a billing period, were unaware of a charge, changed your mind after subscribing, or decided the Services were not a good fit after subscribing. These are not valid grounds for a refund under this Policy.

3.2 Goodwill Refund Consideration

While SKUBrite’s general policy is no refunds, SKUBrite may, in its sole and absolute discretion, consider a goodwill refund request under limited circumstances. A goodwill refund is not a right or entitlement — it is a courtesy extended at SKUBrite’s option on a case-by-case basis.

To be considered for a goodwill refund, all of the following conditions must generally be met:

  • Your refund request is submitted within seven (7) calendar days of the charge in question
  • You have not previously received a refund from SKUBrite for any reason
  • Your account is in good standing with no outstanding violations of the Terms of Service
  • You provide a reasonable explanation for the request
  • The charge is not the result of a renewal you were previously notified of

Meeting these conditions does not guarantee a refund. SKUBrite retains full discretion to approve or deny any goodwill refund request. Approved refunds will be issued to the original payment method within 5–10 business days. SKUBrite’s decision on all refund requests is final.

3.3 No Prorated or Partial Refunds

SKUBrite does not offer prorated or partial refunds under any circumstances, including:

  • Canceling a monthly subscription partway through a billing month
  • Canceling an annual subscription partway through the annual term
  • Downgrading to a lower-tier plan mid-cycle
  • Reducing the number of seats, users, or features mid-cycle

When you cancel, your access continues until the end of your current paid billing period. You will not receive a refund or credit for any unused days remaining in that period.

3.4 Billing Errors

If you believe you have been incorrectly charged — for example, due to a duplicate charge, a charge after a confirmed cancellation, or an amount different from what was quoted — this is a billing error and is handled differently from a standard refund request. You must notify SKUBrite of any suspected billing error within sixty (60) calendar days of the charge by contacting [email protected]. SKUBrite will investigate and, if a billing error is confirmed, will issue a correction promptly. Failure to report a billing error within this period constitutes your acceptance of the charge as valid.

3.5 Refunds Required by Law

Nothing in this Policy limits any right to a refund that you may have under applicable law in your jurisdiction. Where applicable law requires SKUBrite to provide a refund in circumstances not covered by this Policy, SKUBrite will comply with such requirements. If you believe you are entitled to a refund under applicable law, please contact us at [email protected].

3.6 How to Request a Refund

All refund requests must be submitted in writing to:

SKUBrite Billing Team

Email: [email protected]

Your request must include: your account email address, the date and amount of the charge in question, and a description of the reason for your request. SKUBrite will acknowledge receipt of your request and respond within fifteen (15) business days. Submitting a refund request does not guarantee approval.

IMPORTANT: You must contact SKUBrite and allow us the opportunity to resolve your concern before initiating any chargeback or payment dispute with your bank or payment processor. Initiating a chargeback without first completing this process is a violation of the SKUBrite Terms of Service and may result in fees, account suspension, and other consequences as described in the Terms of Service.

4. Cancellation Policy

Cancelling is simple and there are no cancellation fees. You keep access until the end of your paid period. We’d love to hear why you’re leaving — your feedback helps us improve.

4.1 Your Right to Cancel

You may cancel your SKUBrite subscription at any time, for any reason, with no cancellation fee. SKUBrite does not lock you into a contract and does not charge early termination fees.

4.2 When Cancellation Takes Effect

Cancellation of a paid subscription takes effect at the end of your current billing cycle — not immediately. This means:

  • If you are on a monthly plan and cancel on any day of the month, your cancellation will take effect at the end of that calendar month and you will retain full access to the Services until that date
  • If you are on an annual plan and cancel at any point during the year, your cancellation will take effect at the end of your current annual term and you will retain full access until that date
  • You will not be billed again after your cancellation takes effect
  • No prorated refund will be issued for the remaining unused days of your current billing period

Your subscription will not renew after cancellation. Any active integrations, connected accounts, and stored data will remain accessible through the end of your paid period.

4.3 No Partial Billing Period Refunds Upon Cancellation

When you cancel, you have already paid for the current billing period and that payment is non-refundable. You retain the full benefit of the Services through the end of that period. Think of it like a magazine subscription: if you cancel mid-month, you still receive the remaining issues you already paid for, but you are not refunded for them.

4.4 How to Cancel

You can cancel your SKUBrite subscription in any of the following ways:

  • Self-service: Log in to your SKUBrite account, navigate to Account Settings → Subscription → Cancel Subscription, and follow the on-screen prompts
  • Email: Send a cancellation request to [email protected] from the email address associated with your account. Include your account name and a request to cancel. We will confirm cancellation within 2 business days

We encourage you to reach out to us before canceling. Our team may be able to address whatever concern is driving your decision — whether it’s pricing, a missing feature, a technical issue, or something else entirely. We genuinely want to help and would rather fix the problem than lose you as a customer.

To reach our team: [email protected]

4.5 Confirmation of Cancellation

SKUBrite will send a written confirmation of your cancellation to the email address associated with your account. If you do not receive a confirmation within 2 business days of submitting your cancellation request, please contact [email protected] immediately. Do not assume your subscription has been cancelled without receiving written confirmation from SKUBrite.

4.6 Reactivation After Cancellation

If you cancel your subscription and later wish to reactivate, you may do so by logging into your SKUBrite account and selecting a new subscription plan. Reactivation will begin a new billing cycle. SKUBrite does not guarantee that your previous plan, pricing, promotional rate, or account data will be available upon reactivation, particularly if a significant amount of time has passed since your cancellation. Data retention following cancellation is governed by our Privacy Policy and Terms of Service.

4.7 Cancellation by SKUBrite

SKUBrite reserves the right to suspend or terminate your account and subscription at any time for cause, including violation of the Terms of Service, non-payment, fraudulent activity, or abuse of the platform, without refund. In the event SKUBrite terminates your account without cause, SKUBrite will provide a prorated refund for the unused portion of your prepaid subscription period as your sole and exclusive remedy. See Section 15 of the Terms of Service for full termination terms.

5. Plan Changes (Upgrades and Downgrades)

5.1 Upgrades

If you upgrade to a higher-tier plan during your billing cycle, the new plan rate will take effect immediately. SKUBrite may, at its discretion, apply a prorated credit toward your next invoice for the unused portion of your current plan, or charge the difference immediately. The treatment of upgrades will be communicated at the time of the upgrade. No refund is issued for upgrading.

5.2 Downgrades

If you downgrade to a lower-tier plan, the downgrade will take effect at the start of your next billing cycle. You will retain access to your current plan’s features through the end of the current billing period. No prorated refund will be issued for the difference in plan pricing. Features available on the higher-tier plan that are not available on the lower-tier plan may become inaccessible upon the downgrade taking effect.

6. Annual Subscriptions

Annual subscriptions are billed in full at the start of each annual term. By subscribing to an annual plan, you acknowledge that:

  • The full annual fee is charged upfront and is non-refundable except as described in Section 3 of this Policy or as required by applicable law
  • Canceling an annual subscription will take effect at the end of the current annual term, not immediately
  • No prorated refund will be issued if you cancel an annual subscription before the end of the annual term
  • If you wish to switch from an annual plan to a monthly plan, the change will take effect at the end of your current annual term

We recommend evaluating SKUBrite thoroughly during your Free Trial before committing to an annual subscription. Annual plans offer a significant discount compared to monthly billing in exchange for the upfront annual commitment.

7. Chargebacks and Payment Disputes

Before initiating any chargeback or payment dispute with your bank, credit card issuer, or payment processor, you are required to contact SKUBrite and allow us the opportunity to resolve the issue. This is a condition of your use of the Services.

Initiating a chargeback without first following the dispute resolution process in the SKUBrite Terms of Service constitutes a material breach of your agreement with SKUBrite and may result in:

  • Immediate suspension or permanent termination of your account
  • A chargeback processing fee of up to $50.00 USD per chargeback event (or the actual fee charged to SKUBrite by its payment processor, whichever is greater)
  • Recovery of all administrative costs, attorneys’ fees, and other costs incurred by SKUBrite in connection with the chargeback
  • Reporting of fraudulent chargebacks to payment networks and law enforcement

Please see Section 14 of the SKUBrite Terms of Service for full chargeback policy terms, including your obligation to resolve billing disputes internally before initiating any payment reversal.

8. Data Following Cancellation or Refund

Upon cancellation of your subscription:

  • You will retain access to the Services through the end of your paid billing period
  • Following the end of your paid period, your access to the Services will be suspended and you will no longer be able to log in or use the platform
  • SKUBrite will retain your data for a period of thirty (30) days following the end of your paid period, during which time you may contact us to request a data export
  • After thirty (30) days, SKUBrite reserves the right to permanently delete your account data in accordance with its data retention policies
  • SKUBrite is not responsible for any loss of data resulting from your cancellation or the expiration of the data retention period

If a refund is issued and your account is closed as a result, the same data retention terms apply. Please ensure you export any data you need before your access expires. For more information on data retention, see the SKUBrite Privacy Policy.

9. Contact Us

We understand that billing questions and cancellations can sometimes feel stressful. Our team is here to help — whether you have a question about a charge, want to discuss your options before canceling, or need help with the cancellation process itself. Please reach out before taking any other action.

SKUBrite Support & Billing

Operated by Safetz LLC

General support and cancellations:

[email protected]

Billing questions and refund requests:

[email protected]

Website: https://www.skubrite.com

Our team aims to respond to all inquiries within 2 business days. For urgent billing matters, please include “URGENT – BILLING” in your email subject line.

10. Changes to This Policy

SKUBrite reserves the right to update or modify this Refund & Cancellation Policy at any time. When we make material changes, we will notify you by posting the updated Policy with a new “Last Updated” date and, where appropriate, by sending notice to your registered email address. Your continued use of the Services after the effective date of any updated Policy constitutes your acceptance of the changes. If you do not agree with any changes, your sole remedy is to cancel your subscription before the updated Policy takes effect.

BY SUBSCRIBING TO SKUBRITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS REFUND & CANCELLATION POLICY IN ITS ENTIRETY.