How can we help?
Search our docs, browse FAQs, or open a support ticket below.
Getting Started
Upload your first supplier file and run a catalog match. Small files complete in minutes.
Read guide →Column Mapping
How SKUBrite auto-detects your file's columns — and how to fix mismatches.
Read guide →Frequently Asked Questions
SKUBrite accepts CSV, TSV, pipe-delimited, semicolon-delimited, and Excel (.xlsx) files. As long as your file has a UPC or barcode column and a product title column, the matcher can work with it.
Processing runs at approximately 8 minutes per 1,000 SKUs. A 2,000-SKU job takes ~16 minutes; a 10,000-SKU job takes ~80 minutes; a 25,000-SKU job takes roughly 3–3.5 hours. Growth and Pro plans use the priority queue which processes ahead of standard jobs.
The match score (0–100) measures how confident SKUBrite is that your supplier SKU maps to the Amazon ASIN found. It combines UPC, title, brand, and image similarity. A score above 80 is considered a strong match.
Yes. Each job is fully isolated — different supplier files can be processed simultaneously without interfering with each other or with other users on the platform.
Go to Account → Billing inside the app and click "Cancel Subscription." You'll keep access until the end of your billing period with no further charges.
Uploaded supplier files are stored securely for the duration of the job and up to 30 days for re-export. You can delete a job and its data at any time from your dashboard.
Still need help?
Our support team typically replies within one business day. Fill in the form or email us directly.