Terms of Service

Effective Date: May 15, 2026

Last Updated: May 22, 2026

A service of Safetz LLC

IMPORTANT – PLEASE READ CAREFULLY: THESE TERMS OF SERVICE CONTAIN A BINDING ARBITRATION CLAUSE (SECTION 22) AND A CLASS ACTION WAIVER (SECTION 23) THAT AFFECT YOUR LEGAL RIGHTS. BY USING SKUBRITE, YOU AGREE TO RESOLVE ALL DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT OR THROUGH CLASS ACTION PROCEEDINGS.

THESE TERMS ALSO CONTAIN LIMITATIONS OF LIABILITY (SECTION 19), A DISPUTE RESOLUTION OBLIGATION REQUIRING YOU TO CONTACT US BEFORE INITIATING ANY CLAIM (SECTION 22), AND PROVISIONS GOVERNING CHARGEBACKS AND PAYMENT DISPUTES (SECTION 14).

1. Agreement to Terms

These Terms of Service (“Terms,” “Agreement,” or “ToS”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Safetz LLC, a limited liability company, operating under the trade name “SKUBrite” and any future doing-business-as (DBA) name registered by Safetz LLC (“SKUBrite,” “we,” “us,” or “our”). These Terms govern your access to and use of:

  • SKUBrite.com and all associated websites, subdomains, and web properties
  • The SKUBrite web application and all features, tools, and functionality therein
  • SKUBrite mobile applications (iOS, Android, and any other platform, current or future)
  • SKUBrite APIs, webhooks, developer tools, and SDKs
  • The SKUBrite browser extension(s) (all current and future releases)
  • Any integrations, plugins, add-ons, or connected applications offered by SKUBrite
  • Beta, preview, experimental, or early-access features
  • Any other products, services, or platforms operated by SKUBrite or Safetz LLC

(collectively, the “Services” or “SKUBrite Services”).

BY ACCESSING OR USING ANY PART OF THE SERVICES, CREATING AN ACCOUNT, CLICKING “I AGREE,” “ACCEPT,” OR A SIMILAR BUTTON, OR BY CONTINUING TO USE THE SERVICES AFTER THESE TERMS HAVE BEEN POSTED OR UPDATED, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

If you are using the Services on behalf of a company, organization, employer, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and that your acceptance constitutes acceptance by that entity. In such case, “you” and “your” refer to that entity.

These Terms incorporate by reference our Privacy Policy, Affiliate Program Terms (if applicable), and any other policies, guidelines, or supplemental terms published on the Services. In the event of a conflict, these Terms control.

2. About SKUBrite and Safetz LLC

SKUBrite is a product and service operated by Safetz LLC. References to “SKUBrite,” “Safetz LLC,” or “the Company” throughout these Terms include Safetz LLC, its parent companies, subsidiaries, affiliates, successors, assigns, officers, directors, members, employees, contractors, agents, vendors, licensors, and any future entities that may acquire, merge with, or operate in conjunction with SKUBrite or Safetz LLC. SKUBrite may update its trade name, brand, or DBA at any time without notice, and such changes do not affect the validity or enforceability of these Terms.

3. Eligibility

To use the Services, you must:

  • Be at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater
  • Have the legal capacity to enter into binding contracts
  • Not be barred from receiving services under applicable law
  • Not have been previously suspended or terminated from the Services for cause
  • If registering on behalf of a business entity, be authorized to bind that entity

The Services are not intended for personal, consumer, household, or non-commercial use. SKUBrite is designed for business and commercial use only. By using the Services, you represent that you are using them for business or commercial purposes.

4. Account Registration and Security

4.1 Account Creation

To access most features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. SKUBrite reserves the right to reject any application for an account, suspend or terminate any account, and reclaim any username at any time, for any reason or no reason, in its sole and absolute discretion.

4.2 Account Security

You are solely responsible for:

  • Maintaining the confidentiality and security of your account credentials, including your password
  • All activity that occurs under your account, whether or not authorized by you
  • Immediately notifying SKUBrite at support(@)skubrite.com of any unauthorized use of your account or any other security breach

SKUBrite will not be liable for any loss or damage arising from your failure to protect your account credentials. You may not share, sell, transfer, or sublicense your account to any third party. Each account may only be used by the individual or entity to whom it is registered.

4.3 Accurate Information

You represent and warrant that all information you provide to SKUBrite is and will remain truthful, accurate, current, and complete. Providing false, misleading, or fraudulent information is grounds for immediate account termination and may expose you to civil and/or criminal liability.

5. License to Use the Services

Subject to your compliance with these Terms and payment of all applicable fees, SKUBrite grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your own internal business purposes during the term of your subscription or active account.

This license does not include the right to:

  • Resell, sublicense, or make the Services available to any third party as a service bureau or for the third party’s independent benefit
  • Modify, copy, reproduce, distribute, transmit, display, perform, publish, or create derivative works from any part of the Services or their underlying software, code, data, or content
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Services
  • Remove, obscure, or alter any proprietary notices, labels, or marks on the Services
  • Use the Services for any purpose not expressly permitted by these Terms

SKUBrite reserves all rights not expressly granted herein. No license is granted by implication, estoppel, or otherwise.

6. Acceptable Use Policy

Violation of this Section is grounds for immediate account suspension or termination without notice or refund, and may result in civil or criminal liability.

6.1 General Prohibited Conduct

You agree not to use the Services in any manner that:

  • Violates any applicable local, state, national, or international law, regulation, or treaty
  • Infringes upon or misappropriates the intellectual property, privacy, publicity, or other rights of any person or entity
  • Is fraudulent, deceptive, misleading, or intended to harm SKUBrite, its users, or third parties
  • Harasses, threatens, abuses, defames, or discriminates against any individual or group
  • Impersonates any person or entity, or falsely represents your affiliation with any person or entity
  • Interferes with or disrupts the integrity or performance of the Services or any underlying infrastructure
  • Facilitates money laundering, fraud, or any other financial crime

6.2 Prohibition on Automated Access, Bots, and Scrapers

AUTOMATED ACCESS, BOTS, SCRAPERS, AND DATA HARVESTING ARE STRICTLY PROHIBITED. ANY VIOLATION MAY RESULT IN IMMEDIATE TERMINATION, LEGAL ACTION, AND CLAIMS FOR DAMAGES.

You expressly agree that you will NOT, without SKUBrite’s prior written authorization:

  • Access, query, or interact with the Services using any automated tool, bot, script, spider, crawler, scraper, data miner, harvest tool, or any other automated means
  • Extract, copy, scrape, harvest, or systematically download any data, content, listings, pricing information, product data, user data, or other information from the Services
  • Use any automated system to send requests to the Services at a rate that exceeds what a human could reasonably produce manually in the same time period
  • Bypass, circumvent, or attempt to defeat any rate limiting, IP blocking, CAPTCHA, or other anti-scraping or anti-bot measure employed by SKUBrite
  • Mirror, frame, or reproduce any portion of the Services or their content on any other website, application, or platform without express written permission
  • Use data obtained from the Services, whether manually or automatically, to build, train, or improve any competing product or service
  • Deploy any web robot, meta search engine, or automated data collection tool against the Services

SKUBrite’s APIs are provided solely for authorized integrations and must be used in accordance with the API documentation and any applicable rate limits. Unauthorized API usage constitutes a material breach of these Terms. SKUBrite reserves the right to monitor API usage and revoke API access at any time.

6.3 Prohibition on Hacking, Cyberattacks, and Security Interference

ATTEMPTS TO COMPROMISE, CIRCUMVENT, OR ATTACK SKUBRITE SYSTEMS WILL BE TREATED AS CRIMINAL ACTS AND REPORTED TO APPROPRIATE LAW ENFORCEMENT AUTHORITIES.

You expressly agree that you will NOT:

  • Attempt to gain unauthorized access to any portion of the Services, any account not owned by you, any server, network, database, or system connected to the Services, or any third-party systems accessible through the Services
  • Probe, scan, test the vulnerability of, or conduct any penetration testing or security assessment of any SKUBrite system or network without SKUBrite’s prior written authorization
  • Attempt to intercept, monitor, or read any communications, data transmissions, or traffic flowing through SKUBrite’s systems
  • Attempt to bypass, circumvent, defeat, or disable any authentication, authorization, access control, security, or encryption measure
  • Use or attempt to use any “session hijacking,” “cross-site scripting,” “SQL injection,” “man-in-the-middle,” or similar attack technique against the Services or any user
  • Attempt to overload, flood, spam, or otherwise deny service to the Services or related infrastructure (“DoS” or “DDoS” attacks)
  • Use the Services to launch any cyberattack, intrusion, or interference against any third-party system, network, or service

6.4 Prohibition on Malware and Malicious Code

You agree not to:

  • Upload, transmit, distribute, introduce, or otherwise make available any virus, worm, Trojan horse, ransomware, spyware, adware, rootkit, keylogger, malware, or any other malicious, harmful, or destructive code or software (“Malicious Code”) to or through the Services
  • Use the Services to distribute Malicious Code to any user or third party
  • Attempt to corrupt, damage, or destroy any data, files, systems, or networks accessible through or connected to the Services
  • Introduce any code that is designed to or may disable, damage, impair, or interfere with the proper functioning of the Services or any user’s device
  • Circumvent or manipulate the security, integrity, or availability of any part of the Services

Any upload or transmission of Malicious Code constitutes a material breach of these Terms and may result in immediate account termination, legal action, and claims for all damages, costs, and losses incurred by SKUBrite or affected parties.

6.5 Prohibited Content and Activities

You agree not to use the Services to:

  • Store, transmit, or process any content that is illegal, obscene, defamatory, threatening, infringing, or otherwise objectionable
  • Engage in any activity that constitutes unfair competition, violates any marketplace platform’s terms of service, or violates any anti-spam, anti-phishing, or similar law
  • Use the Services in connection with any pyramid scheme, multi-level marketing scheme, or other fraudulent business model
  • Engage in any activity that could expose SKUBrite to civil or criminal liability

6.6 Prohibition on Abuse, Threats, and Harassment of SKUBrite Personnel

SKUBRITE HAS ZERO TOLERANCE FOR ABUSIVE, THREATENING, OR HARASSING CONDUCT DIRECTED AT ITS EMPLOYEES, CONTRACTORS, AGENTS, OR REPRESENTATIVES. SUCH CONDUCT IS GROUNDS FOR IMMEDIATE ACCOUNT TERMINATION WITHOUT NOTICE, REFUND, OR RECOURSE.

SKUBrite is committed to providing a safe and respectful environment for its employees, contractors, agents, support personnel, and all representatives (collectively, “SKUBrite Personnel”). In connection with your use of the Services or any interaction with SKUBrite Personnel, you agree that you will NOT:

  • Direct any verbal abuse, insults, profanity, personal attacks, or demeaning language at any SKUBrite Personnel through any communication channel, including email, live chat, telephone, social media, or any other medium
  • Make threats of any kind – including threats of physical harm, property damage, legal action intended to intimidate, reputational harm, or any other form of threatened consequence – against SKUBrite Personnel or their families
  • Engage in harassment, intimidation, stalking, or persistent unwanted contact directed at any SKUBrite Personnel
  • Use discriminatory, hateful, or bigoted language of any kind, including slurs based on race, ethnicity, gender, religion, sexual orientation, disability, national origin, or any other protected characteristic, when communicating with or about SKUBrite Personnel
  • Attempt to identify, expose, or contact any SKUBrite Personnel outside of official SKUBrite communication channels for purposes of intimidation or harassment

SKUBrite reserves the right to immediately suspend or permanently terminate the account of any user who engages in any of the above conduct, without prior notice, without refund of any fees paid, and without liability to the user. SKUBrite further reserves the right to refer any threats or criminal conduct to appropriate law enforcement authorities and to pursue all available civil remedies, including claims for damages, injunctive relief, and attorneys’ fees, against any user who threatens or harms SKUBrite Personnel.

6.7 Prohibition on False, Fake, or Defamatory Reviews and Statements

SKUBrite values honest, good-faith feedback and takes the integrity of its reputation seriously. You agree that you will NOT:

  • Post, publish, submit, or cause to be published any review, rating, testimonial, complaint, or public statement about SKUBrite or SKUBrite Personnel that you know to be false, fabricated, misleading, or materially inaccurate
  • Submit, coordinate, solicit, or incentivize fake, coordinated, or inauthentic reviews of SKUBrite on any platform, including but not limited to Google, Trustpilot, the Apple App Store, the Google Play Store, the Better Business Bureau, social media platforms, or any other review or ratings site
  • Make any public statement, social media post, blog post, video, or other communication containing false statements of fact about SKUBrite, its products, services, employees, contractors, or business practices that damages or is reasonably likely to damage the reputation of SKUBrite
  • File, submit, or encourage false, exaggerated, or bad-faith complaints against SKUBrite with any regulatory body, consumer protection agency, payment processor, marketplace platform, or law enforcement authority
  • Use social media, online forums, or any public platform to threaten SKUBrite with negative reviews, public campaigns, or reputational damage as leverage in a dispute or to obtain refunds, discounts, or other concessions

You acknowledge that false, fake, or defamatory statements about SKUBrite constitute defamation (libel or slander, as applicable) under applicable law and may subject you to significant civil liability. SKUBrite expressly reserves the right to pursue all available legal remedies against any individual or entity that publishes or causes to be published false or defamatory statements about SKUBrite, including claims for:

  • Defamation, libel, and/or slander under applicable state and federal law
  • Tortious interference with business relations or prospective economic advantage
  • Actual damages, including lost revenue and reputational harm, consequential damages, and punitive damages where available
  • Injunctive relief requiring removal of false or defamatory content
  • Reasonable attorneys’ fees and all costs of litigation or arbitration

Nothing in this Section is intended to prevent you from making truthful, good-faith statements about your genuine experience with the Services, exercising any legally protected right to provide honest reviews or feedback, or reporting suspected illegal conduct to appropriate authorities. This Section applies solely to statements that are false, fabricated, or made in bad faith.

7. User Content and Data

7.1 Your Content

You retain all ownership rights in the content, data, and files you upload, transmit, or otherwise submit to the Services (“User Content”). By submitting User Content to the Services, you grant SKUBrite a worldwide, royalty-free, non-exclusive, sublicensable license to access, store, process, use, reproduce, modify, display, and distribute your User Content solely to: (a) provide and operate the Services; (b) improve, develop, and enhance the Services; and (c) as otherwise described in our Privacy Policy.

7.2 Your Representations Regarding User Content

You represent and warrant that:

  • You own or have all necessary rights, licenses, and permissions to upload and use the User Content in connection with the Services
  • Your User Content does not infringe, misappropriate, or violate any third party’s intellectual property rights, privacy rights, or other rights
  • Your User Content does not violate any applicable law or regulation
  • You have obtained all necessary consents from any individuals whose personal data is included in your User Content

You are solely responsible for your User Content. SKUBrite does not endorse, verify, or assume any liability for User Content.

7.3 SKUBrite’s Right to Remove Content

SKUBrite reserves the right, but not the obligation, to review, monitor, edit, refuse to post, or remove any User Content at any time and for any reason, including if SKUBrite believes the content violates these Terms or applicable law. SKUBrite’s exercise or non-exercise of this right does not create any liability for SKUBrite.

7.4 Aggregated and Anonymized Data

Notwithstanding the above, SKUBrite reserves the right to use aggregated, anonymized, or de-identified data derived from User Content and user activity for any purpose, including improving the Services, developing AI and machine learning models, and publishing industry insights. Such data does not identify you or your business.

8. Third-Party Integrations and Marketplace Accounts

The Services allow you to connect third-party accounts, marketplaces, and platforms (e.g., Amazon Seller Central, Shopify, Walmart, eBay, WooCommerce, and others) to your SKUBrite account (“Third-Party Integrations”). By enabling a Third-Party Integration, you:

  • Authorize SKUBrite to access, retrieve, process, and use data from the connected platform on your behalf, as permitted by the platform’s API and your authorization level
  • Represent that you have the authority to grant such access and that doing so does not violate any agreement between you and the connected platform
  • Agree that SKUBrite’s access to Third-Party Integrations is subject to the connected platform’s terms of service, and that SKUBrite makes no representations about the availability, reliability, or functionality of third-party platforms
  • Acknowledge that SKUBrite may store OAuth tokens, API keys, refresh tokens, or other credentials necessary to maintain your authorized connection, in encrypted form

SKUBrite is not responsible for any acts or omissions of third-party platforms, including service outages, API changes, data loss, or policy violations. You are solely responsible for ensuring your use of Third-Party Integrations complies with the terms of each connected platform.

9. Intellectual Property Rights

9.1 SKUBrite’s Intellectual Property

The Services and all content, features, and functionality thereof – including but not limited to software, algorithms, source code, databases, graphics, user interface, design, logos, trademarks, trade names, service marks, and other materials – are owned by SKUBrite, Safetz LLC, or their licensors, and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws. You acquire no ownership rights in the Services or any portion thereof by virtue of these Terms or your use of the Services.

9.2 Feedback

If you provide SKUBrite with any feedback, suggestions, ideas, improvements, or other input regarding the Services (“Feedback”), you hereby assign to SKUBrite all rights, title, and interest in and to such Feedback, free of charge, without restriction, and without any obligation of confidentiality or compensation to you. SKUBrite may use, disclose, reproduce, license, distribute, and exploit any Feedback in its sole discretion without reference to you.

9.3 Trademarks

SKUBrite, the SKUBrite logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Safetz LLC or its affiliates. You may not use such marks without SKUBrite’s prior written permission. All other trademarks, service marks, and logos appearing on the Services belong to their respective owners.

10. Subscriptions, Pricing, and Free Trials

10.1 Subscription Plans

Access to certain features of the Services requires payment of subscription fees (“Subscription Fees”). SKUBrite offers various subscription tiers and plans, as described on the pricing page of the SKUBrite website. SKUBrite reserves the right to add, modify, or discontinue any plan or pricing at any time, with notice as required by applicable law.

10.2 Free Trials

SKUBrite may offer free trials of paid features for a limited period (“Free Trial”). At the end of a Free Trial, your account will automatically convert to the applicable paid plan unless you cancel before the Free Trial expires. SKUBrite reserves the right to limit the number of Free Trials per user or business, modify Free Trial terms at any time, and immediately terminate any Free Trial that it determines is being abused.

10.3 Price Changes

SKUBrite reserves the right to modify Subscription Fees at any time. We will provide advance notice of material price increases by email or through the Services. Your continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing.

11. Billing and Payment

11.1 Authorized Billing

By subscribing to any paid plan, you authorize SKUBrite (directly or through its third-party payment processors) to charge your designated payment method for all applicable Subscription Fees, renewal fees, overage fees, and any other charges incurred on your account, on the billing cycle you select (monthly, annual, or as otherwise specified).

11.2 Automatic Renewal

ALL SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE UNLESS CANCELLED PRIOR TO THE RENEWAL DATE. By agreeing to these Terms, you authorize SKUBrite to charge your payment method for each renewal period at the then-current subscription rate. It is your sole responsibility to cancel your subscription before the renewal date if you do not wish to be charged. Failure to use the Services or failure to access renewal notifications does not relieve you of the obligation to pay.

11.3 Payment Methods

You agree to provide and maintain valid, current payment information. If SKUBrite is unable to charge your payment method for any reason, SKUBrite may: (a) retry the charge at a later date; (b) suspend or downgrade your account; (c) terminate your access to paid features; and/or (d) pursue any other remedies available under these Terms or applicable law. You are responsible for all bank fees, foreign transaction fees, or other charges imposed by your financial institution.

11.4 Taxes

All fees are exclusive of taxes unless expressly stated otherwise. You are responsible for all applicable sales, use, goods and services, value-added, withholding, and other taxes imposed by any government authority on fees paid for the Services. If SKUBrite is required to collect taxes, it will add those taxes to the invoice.

11.5 Unpaid Balances

Any amounts not paid when due will accrue interest at the rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) from the due date until paid in full. You agree to reimburse SKUBrite for all costs of collection, including reasonable attorneys’ fees, collection agency fees, and court costs.

12. Cancellation and Refunds

12.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting support(@)skubrite.com. Cancellation takes effect at the end of your then-current billing period. You will retain access to paid features through the end of the paid period. SKUBrite does not provide prorated refunds for partial billing periods unless expressly required by applicable law.

12.2 Refund Policy

EXCEPT AS EXPRESSLY STATED IN THIS SECTION OR AS REQUIRED BY APPLICABLE LAW, ALL FEES PAID TO SKUBRITE ARE NON-REFUNDABLE. SKUBrite may, in its sole discretion, offer refunds or credits as a matter of goodwill on a case-by-case basis, and any such decision does not obligate SKUBrite to offer refunds in future circumstances.

To request a refund, you must contact support(@)skubrite.com within seven (7) calendar days of the charge and provide a reasonable explanation for the request. SKUBrite will review all refund requests and respond within a reasonable time. SKUBrite’s decision regarding refunds is final.

12.3 Free Trial Cancellation

If you cancel a Free Trial before it expires, no charge will be incurred. If you fail to cancel before the Free Trial expiration, you will be charged for the applicable subscription plan.

13. Right to Cure and Internal Dispute Resolution Prior to Any Claim

BEFORE INITIATING ANY DISPUTE, CLAIM, OR CHARGEBACK, YOU ARE REQUIRED TO CONTACT SKUBRITE AND PROVIDE US A MEANINGFUL OPPORTUNITY TO RESOLVE THE ISSUE. THIS IS A CONDITION PRECEDENT TO ANY CLAIM AGAINST SKUBRITE.

You agree that before initiating any dispute, claim, arbitration proceeding, regulatory complaint, chargeback, or payment reversal related to the Services or any charges by SKUBrite, you must first:

  • Contact SKUBrite in writing at support(@)skubrite.com or billing(@)skubrite.com with a clear description of the issue, the specific charge or conduct at issue, the relief you are seeking, and your contact information
  • Allow SKUBrite a period of thirty (30) calendar days from the date of your written notice to investigate, respond, and attempt in good faith to resolve the dispute
  • Cooperate reasonably with SKUBrite’s investigation, including by providing documentation or additional information as reasonably requested

SKUBrite is committed to resolving billing errors and legitimate service complaints promptly and fairly. This internal resolution process is designed to allow SKUBrite the opportunity to correct any error and avoid unnecessary costs and proceedings for both parties. SKUBrite will endeavor to respond to all written billing or service disputes within fifteen (15) business days.

Failure to follow this dispute resolution process before initiating a chargeback, arbitration, or other proceeding constitutes a material breach of these Terms and may result in the forfeiture of your right to seek any remedy in that proceeding, in addition to SKUBrite’s right to seek recovery of costs incurred as a result of the premature claim.

14. Chargeback and Payment Dispute Policy

INITIATING A CHARGEBACK WITHOUT FIRST FOLLOWING THE DISPUTE RESOLUTION PROCESS IN SECTION 13 IS A BREACH OF THESE TERMS AND MAY RESULT IN IMMEDIATE ACCOUNT TERMINATION, CHARGEBACK FEES, AND LEGAL ACTION.

14.1 Agreement Not to Chargeback Without Prior Notice

By using the Services and agreeing to these Terms, you expressly agree that:

  • You will not initiate a chargeback, payment reversal, or dispute with your bank, credit card issuer, or payment processor for any charge by SKUBrite without first completing the internal dispute resolution process described in Section 13 of these Terms
  • You will not use chargebacks as a substitute for, or in lieu of, SKUBrite’s refund process or dispute resolution process
  • Any chargeback initiated before completing the internal dispute resolution process shall be deemed a material breach of these Terms

14.2 Chargeback Fees and Cost Recovery

If you initiate a chargeback, payment reversal, or similar dispute with your bank, payment processor, or credit card issuer regarding any charge by SKUBrite, you agree that SKUBrite is entitled to, and you expressly authorize SKUBrite to charge or invoice you for, the following:

  • A chargeback processing fee of up to $50.00 USD per chargeback event (or the actual chargeback fee assessed to SKUBrite by its payment processor, whichever is greater)
  • All reasonable administrative costs and staff time incurred by SKUBrite in responding to, documenting, and defending the chargeback
  • Any bank fees, processor fees, or third-party collection fees incurred by SKUBrite as a result of the chargeback
  • Reasonable attorneys’ fees and legal costs if SKUBrite engages legal counsel in connection with the chargeback dispute

You acknowledge and agree that these fees represent a reasonable estimate of the costs incurred by SKUBrite in connection with chargeback disputes, and that SKUBrite’s ability to assess these fees is a material inducement to SKUBrite entering into this agreement with you.

14.3 Disputed Charges Must Be Raised Promptly

You must notify SKUBrite of any disputed charge within sixty (60) calendar days of the statement date on which the disputed charge appears. Failure to notify SKUBrite within this period constitutes your acceptance of the charge as valid and your waiver of any right to dispute that charge.

14.4 Account Suspension Upon Chargeback

SKUBrite reserves the right to immediately suspend or terminate your account upon receiving notice of a chargeback, payment reversal, or related dispute, without prejudice to any other remedy available to SKUBrite under these Terms or applicable law. Reinstatement of a suspended account, if offered at SKUBrite’s sole discretion, may be conditioned upon payment of all outstanding amounts, including any applicable chargeback fees.

14.5 Fraudulent Chargebacks

You acknowledge that initiating a chargeback for a charge that you know to be valid (a “Chargeback Fraud” or “friendly fraud”) constitutes fraud. SKUBrite reserves the right to report suspected Chargeback Fraud to law enforcement, credit reporting agencies, and payment networks, and to pursue all available civil and criminal remedies against individuals or entities engaged in such conduct.

14.6 Legitimate Billing Errors

Nothing in this Section is intended to prevent you from correcting a genuine billing error (e.g., a duplicate charge, an incorrect amount, or a charge after valid cancellation). If you believe you have been incorrectly charged, please contact SKUBrite at billing(@)skubrite.com before initiating any chargeback, and SKUBrite will make every effort to resolve the matter promptly.

15. Term and Termination

15.1 Term

These Terms commence on the date you first access or use the Services and continue until terminated as provided herein.

15.2 Termination by You

You may terminate your account at any time by following the cancellation process in Section 12.1. Termination of your account does not relieve you of any obligation to pay outstanding fees.

15.3 Termination or Suspension by SKUBrite

SKUBrite reserves the right, in its sole and absolute discretion, to suspend, limit, or terminate your account and access to the Services at any time, with or without notice, and with or without cause, including but not limited to:

  • Violation of any provision of these Terms, the Privacy Policy, or any other SKUBrite policy
  • Engaging in fraudulent, abusive, or illegal activity
  • Non-payment of fees or initiation of an unauthorized chargeback
  • Conduct that poses a risk to SKUBrite, its users, or third parties
  • Inactivity or non-use of the account for an extended period
  • Regulatory or legal requirements
  • Business discontinuation or restructuring

15.4 Effect of Termination

Upon termination of your account for any reason:

  • Your license to use the Services is immediately revoked
  • You must immediately cease all use of the Services
  • All outstanding fees become immediately due and payable
  • SKUBrite may delete your User Content from its systems, subject to legal retention requirements and our Privacy Policy
  • Provisions of these Terms that by their nature should survive termination shall survive, including Sections 7.4, 9, 13, 14, 16, 17, 18, 19, 20, 21, 22, 23, 24, and 25

16. Modifications to the Services and Terms

SKUBrite reserves the right, at any time and in its sole discretion, to:

  • Modify, update, discontinue, suspend, or terminate any feature, functionality, or aspect of the Services, with or without notice
  • Change, add to, or remove any terms or conditions of these Terms at any time

When we make material changes to these Terms, we will notify you by: (a) posting an updated version on the Services with a new “Last Updated” date; (b) sending an email to your registered email address; and/or (c) displaying a notice within the Services. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, your sole remedy is to stop using the Services and cancel your account.

YOUR CONTINUED USE OF THE SERVICES FOLLOWING ANY MODIFICATION TO THESE TERMS, THE PRIVACY POLICY, OR ANY OTHER SKUBRITE POLICY CONSTITUTES YOUR BINDING ACCEPTANCE OF THOSE MODIFICATIONS, WHETHER OR NOT YOU HAVE ACTUALLY READ THEM. IT IS YOUR RESPONSIBILITY TO REVIEW THESE TERMS PERIODICALLY. SKUBRITE IS NOT RESPONSIBLE FOR YOUR FAILURE TO REVIEW UPDATED POLICIES. ALL SKUBRITE POLICIES, INCLUDING THESE TERMS AND THE PRIVACY POLICY, ARE INCORPORATED INTO YOUR AGREEMENT WITH SKUBRITE AND ARE BINDING UPON YOU AS UPDATED FROM TIME TO TIME.

17. Disclaimers and Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, TITLE, OR FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL COMPONENTS.

SKUBRITE DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE SERVICES OR ANY CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (E) ANY AI-GENERATED RECOMMENDATIONS, OUTPUTS, OR INSIGHTS ARE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

AI-generated recommendations, insights, pricing suggestions, and automation outputs provided through the Services are for informational purposes only and do not constitute professional, legal, financial, accounting, or business advice. You are solely responsible for all business decisions made in connection with your use of the Services.

Some jurisdictions do not allow the exclusion of implied warranties. To the extent such exclusions are not permitted under applicable law, the foregoing disclaimers apply to the fullest extent permitted by law.

17A. Technology Outputs, Matching Results, Automation, and User Responsibility

SKUBRITE’S TECHNOLOGY OUTPUTS — INCLUDING PRODUCT MATCHES, CONFIDENCE SCORES, SUGGESTIONS, RECOMMENDATIONS, AND AUTOMATED RESULTS — ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. THEY ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING ALL OUTPUTS BEFORE TAKING ANY ACTION. SKUBRITE IS NOT RESPONSIBLE FOR ANY LOSS OR CONSEQUENCE ARISING FROM YOUR RELIANCE ON UNVERIFIED RESULTS.

17A.1 Scope of This Section

SKUBrite’s platform uses and may in the future use a range of technologies to generate outputs for your use, including but not limited to algorithmic processing, rules-based automation, statistical analysis, machine learning, artificial intelligence, large language models, computer vision, natural language processing, and other current or future technologies (collectively, “Platform Technology”). Outputs generated by Platform Technology include but are not limited to product matches, catalog associations, ASIN mappings, SKU suggestions, confidence scores, match percentages, pricing recommendations, listing suggestions, data enrichment, automated categorizations, and any other result, recommendation, score, flag, or output produced by the Services (collectively, “Technology Outputs”).

This Section applies to all Technology Outputs generated by the Services, whether the underlying technology is algorithmic, rule-based, AI-powered, or otherwise, and whether such technology exists today or is introduced in the future. SKUBrite makes no distinction in the user’s verification obligation based on the type of technology that produced a given output.

17A.2 Nature of Confidence Scores and Match Results

Where the Services provide a confidence score, match percentage, accuracy indicator, or similar metric alongside a Technology Output, that metric reflects a calculated estimate of probability based on the data available to the system at the time of processing. It is not a guarantee, certification, warranty, or verification of accuracy.

You acknowledge and agree that:

  • A high confidence score or high match percentage indicates the system’s calculated probability that a result is correct — it does not confirm that the result is correct
  • A confidence score of 100%, a “high confidence” label, or any similar designation does not guarantee accuracy and should not be treated as a definitive result without independent verification
  • Confidence scores and match results can be affected by incomplete, outdated, inconsistent, or ambiguous input data, catalog discrepancies, marketplace-specific variations, and other factors outside SKUBrite’s control
  • The same input data may produce different results over time as the underlying technology evolves, as data sources change, or as matching models are updated
  • No Technology Output should be treated as final, verified, or production-ready without independent human review and confirmation

17A.3 Your Obligation to Review and Verify

YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND CONFIRMING THE ACCURACY OF EVERY TECHNOLOGY OUTPUT BEFORE USING IT FOR ANY BUSINESS PURPOSE. This obligation applies regardless of the confidence score, match percentage, or any other indicator provided alongside the output, and regardless of whether the output was generated manually, automatically, in bulk, or through any automated workflow.

You must independently verify Technology Outputs before using them to:

  • List, publish, or update any product on any marketplace, platform, or sales channel
  • Associate any product with any ASIN, UPC, EAN, GTIN, SKU, or other product identifier
  • Fulfill, ship, source, or purchase inventory based on a matched or suggested product
  • Make any pricing, repricing, or competitive decision based on matched product data
  • Submit any data to any third-party platform, marketplace, supplier, or system
  • Make any financial, purchasing, or inventory commitment of any kind
  • Take any other action with commercial, legal, regulatory, or financial consequences

SKUBrite strongly recommends that you establish internal review processes, quality control procedures, and verification checkpoints appropriate to your business before acting on any Technology Output in a production environment, particularly when processing data in bulk or using automated workflows.

17A.4 Automation Does Not Replace Human Judgment

SKUBrite provides and may in the future provide automation features that process, match, map, enrich, or act on data at scale and speed. The availability of automation does not reduce, eliminate, or transfer your obligation to review Technology Outputs before acting on them. Automation is a productivity tool — it is not a substitute for human judgment, domain expertise, or independent verification.

You acknowledge that:

  • Automated and technology-generated outputs can and do produce errors, including at high stated confidence levels
  • Errors in automated processing can propagate rapidly at scale if outputs are not reviewed before use
  • The speed and volume of automated processing increase — not decrease — the importance of periodic human review and quality assurance
  • SKUBrite’s Technology Outputs are provided as tools to assist your workflow, not as verified, certified, or guaranteed data services
  • As the underlying technology evolves — including if or when AI or machine learning features are introduced — the nature and accuracy characteristics of Technology Outputs may change, and your verification obligation remains constant regardless of such changes

17A.5 No Liability for Technology Output Errors

To the maximum extent permitted by applicable law, SKUBrite, Safetz LLC, and the SKUBrite Parties shall have no liability whatsoever for any loss, damage, cost, expense, penalty, claim, regulatory action, or consequence of any kind — whether direct, indirect, incidental, consequential, special, exemplary, or punitive — arising out of or related to: (a) any incorrect, incomplete, inaccurate, or misleading Technology Output or confidence score; (b) your reliance on any Technology Output without independent verification; (c) any action taken or omitted based on any Technology Output; (d) any error, omission, or failure in any matching, mapping, suggestion, recommendation, or automated result; or (e) any change in Technology Output accuracy resulting from updates to the underlying technology, data sources, or processing methods.

This limitation applies whether or not SKUBrite was advised of the possibility of such loss or damage, and whether the claim is based in contract, tort, strict liability, negligence, or any other legal theory. Your sole remedy for dissatisfaction with any Technology Output is to stop using that feature of the Services.

17A.6 Future Technology

SKUBrite’s platform is designed to evolve. Features, tools, and technologies that do not currently exist within the Services — including but not limited to artificial intelligence, machine learning models, generative AI, large language models, predictive analytics, and automated decision-making systems — may be introduced in the future. When such features are introduced, all outputs generated by those technologies will be subject to this Section and the same user verification obligations described herein. The introduction of new or more advanced technology does not create any additional warranty, guarantee, or liability on the part of SKUBrite with respect to the accuracy of outputs generated by that technology.

17B. AI-Powered Chat, Support Tools, and Conversational Features

SKUBrite’s platform currently includes and may in the future expand its use of chat features, support tools, virtual assistants, help widgets, and conversational interfaces (“Chat Features”). These Chat Features may be powered in whole or in part by artificial intelligence, large language models, automated response systems, or similar technologies, whether operated by SKUBrite directly or by third-party providers integrated into the Services. SKUBrite may use AI-powered Chat Features without explicitly labeling each response as AI-generated.

By using any Chat Feature within the Services, you acknowledge and agree that:

  • Chat Features may be operated by AI, automated systems, or a combination of human and automated responses, and SKUBrite makes no representation that any response is provided by a human unless explicitly stated
  • Responses generated by AI-powered Chat Features are informational only and are not guaranteed to be accurate, complete, current, or applicable to your specific situation
  • AI-powered chat responses do not constitute legal, financial, tax, accounting, technical, or professional advice of any kind
  • You must independently verify any information, suggestion, recommendation, or instruction provided through any Chat Feature before acting on it
  • Chat Features may produce errors, incorrect information, outdated information, or responses that do not reflect the actual features, pricing, policies, or capabilities of SKUBrite
  • SKUBrite’s written policies — including these Terms, the Privacy Policy, and all other published documentation — govern your use of the Services and supersede any statement made through a Chat Feature in the event of a conflict
  • SKUBrite is not liable for any action you take or fail to take based on information provided through any Chat Feature

17B.1 AI-Generated Offers, Discounts, and Promotional Codes Not Honored

Any coupon code, discount, promotional offer, pricing concession, free feature, credit, refund, or other offer or commitment generated, suggested, or stated by any Chat Feature or AI-powered tool within the Services is not binding on SKUBrite and will not be honored unless it has been expressly issued and confirmed in writing by an authorized SKUBrite representative through official SKUBrite channels (such as a formal email from an (@)skubrite.com address or a written agreement). You acknowledge that:

  • AI and automated chat systems may produce output that resembles a valid promotional offer, discount code, or pricing commitment but is not authorized or valid
  • SKUBrite’s only valid promotional offers are those published on skubrite.com, issued through official email communications, or confirmed in writing by a SKUBrite representative
  • Attempting to redeem any coupon, discount, credit, or offer generated by or through an AI Chat Feature that was not officially issued by SKUBrite constitutes a violation of these Terms
  • SKUBrite reserves the right to reject, cancel, or reverse any transaction where a discount or offer was obtained through unauthorized means, including through AI-generated output

ATTEMPTING TO MANIPULATE, JAILBREAK, EXPLOIT, OR CIRCUMVENT ANY AI OR AUTOMATED SYSTEM WITHIN THE SERVICES IS A VIOLATION OF THESE TERMS AND MAY RESULT IN IMMEDIATE ACCOUNT TERMINATION AND LEGAL ACTION.

17B.2 Prohibition on Prompt Injection and AI Manipulation

You agree that you will not attempt to manipulate, exploit, circumvent, or misuse any AI-powered, automated, or technology-driven feature of the Services in any way, including but not limited to:

  • Prompt injection: crafting inputs designed to override, bypass, or manipulate the instructions, behavior, or outputs of any AI system within the Services
  • Jailbreaking: using any technique, sequence of inputs, or social engineering method intended to cause an AI system to behave outside its intended parameters, ignore its guidelines, or produce unauthorized outputs
  • Extracting system prompts, internal instructions, or confidential configuration data from any AI feature through any means
  • Using AI features to generate outputs that SKUBrite’s systems are not intended to produce, including unauthorized pricing, access credentials, internal data, or other restricted information
  • Deliberately supplying false, misleading, or maliciously crafted input data designed to corrupt, manipulate, or degrade the quality of Technology Outputs for yourself or other users
  • Automating or scripting interactions with any Chat Feature or AI tool in a manner that circumvents rate limits, access controls, or intended usage patterns
  • Using any AI feature of the Services to generate content, outputs, or actions that violate any other provision of these Terms

Any output obtained through prompt injection, jailbreaking, or any other form of AI manipulation is void, unauthorized, and not binding on SKUBrite in any way. SKUBrite actively monitors for misuse of its AI and automated systems. Violations of this Section may result in immediate account suspension or termination without notice or refund, forfeiture of any output or benefit obtained through manipulation, civil legal action, and referral to law enforcement where applicable. SKUBrite reserves the right to update its AI systems, filters, and safeguards at any time without notice to prevent misuse.

SKUBrite reserves the right to introduce, modify, expand, limit, or discontinue any Chat Feature at any time without notice. The use of AI in Chat Features may change as technology evolves, and SKUBrite makes no commitment regarding the nature, accuracy, or availability of any Chat Feature.

18. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless SKUBrite, Safetz LLC, and their respective parent companies, subsidiaries, affiliates, successors, assigns, officers, directors, members, employees, contractors, agents, vendors, and licensors (the “SKUBrite Parties”) from and against any and all claims, actions, suits, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your access to or use of the Services
  • Your User Content
  • Your violation of these Terms
  • Your violation of any applicable law, regulation, or third-party right
  • Your use of any Third-Party Integration
  • Any misrepresentation made by you to SKUBrite or any third party
  • Any unauthorized access to or use of the Services through your account
  • Any chargeback initiated by you in violation of these Terms

SKUBrite reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with SKUBrite’s defense of such matter.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SKUBRITE PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF BUSINESS, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF SKUBRITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SKUBRITE’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO SKUBRITE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00 USD).

The limitations of liability in this Section are fundamental elements of the basis of the bargain between SKUBrite and you, and SKUBrite would not be able to provide the Services on an economically feasible basis without these limitations. Some jurisdictions do not allow certain limitations of liability; in such jurisdictions, the foregoing limitations apply to the fullest extent permitted by law.

20. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. Our Privacy Policy is available at https://www.skubrite.com/privacy.

21. Governing Law

These Terms, your access to and use of the Services, and any disputes arising thereunder shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles, except to the extent preempted by applicable federal law. You agree to submit to the personal jurisdiction of the state and federal courts located in California solely for the limited purpose of any proceeding that is not subject to arbitration under Section 22 (e.g., seeking injunctive relief).

22. Mandatory Binding Arbitration and Dispute Resolution

THIS SECTION REQUIRES YOU TO RESOLVE MOST DISPUTES WITH SKUBRITE THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. IT ALSO REQUIRES YOU TO CONTACT SKUBRITE BEFORE FILING ANY CLAIM. PLEASE READ THIS SECTION CAREFULLY.

22.1 Informal Resolution First (Mandatory Condition Precedent)

Before filing any arbitration demand or other claim, you must: (a) contact SKUBrite in writing at legal(@)skubrite.com with a description of the dispute and the relief sought; and (b) allow SKUBrite thirty (30) calendar days to attempt to resolve the dispute informally. Neither party may initiate formal arbitration or legal proceedings until this informal resolution period has expired without resolution. This requirement is a condition precedent to arbitration, and failure to comply entitles SKUBrite to seek dismissal of any prematurely filed claim.

22.2 Agreement to Arbitrate

Subject to the exceptions in Section 22.7, you and SKUBrite agree that any dispute, claim, or controversy arising out of or relating to: (a) these Terms or the breach, termination, enforcement, interpretation, or validity thereof; (b) your access to or use of the Services at any time; or (c) any products, services, or features offered by SKUBrite (collectively, “Disputes”), shall be resolved exclusively by binding individual arbitration.

22.3 Arbitration Rules and Procedures

Arbitration shall be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules or Commercial Arbitration Rules (as applicable), as modified by these Terms. The arbitration shall be conducted by a single neutral arbitrator. The arbitration shall be conducted in English and, unless otherwise agreed by the parties, in the State of California (or by video conference or telephone if mutually agreed). The arbitrator shall have the authority to award the same damages and relief available in court, subject to the limitations in these Terms.

22.4 Arbitration Fees

Each party is responsible for paying its own share of arbitration fees and costs as set forth in the AAA’s applicable fee schedule, except as provided below. SKUBrite does not voluntarily agree to pay the other party’s arbitration fees as a general matter. The following fee allocation rules apply: (a) Filing and Administrative Fees: You are responsible for paying all AAA filing fees, administrative fees, and case management fees associated with initiating an arbitration claim. SKUBrite will pay its own share of such fees only to the extent strictly required by the AAA’s rules as a mandatory, non-waivable obligation. In no event does SKUBrite voluntarily assume any fee obligation beyond what is strictly required by applicable law or mandatory AAA rules. (b) Arbitrator Fees: Arbitrator compensation shall be allocated per the AAA’s applicable rules. Where the AAA’s rules permit the parties to allocate arbitrator fees, each party shall bear its own share. (c) Minimum Threshold: SKUBrite will contribute up to a maximum of two hundred fifty dollars ($250.00 USD) toward your filing fees, one time, solely to the extent necessary to prevent the arbitration clause from being deemed unenforceable under applicable law. This contribution is not an admission of any obligation and does not set a precedent for future proceedings. SKUBrite reserves the right to withdraw this contribution if the claim is found to be frivolous, brought in bad faith, or filed without first completing the mandatory informal dispute resolution process in Section 22.1. (d) Frivolous and Bad-Faith Claims: If the arbitrator determines that your claim was frivolous, brought in bad faith, filed without a reasonable basis in law or fact, or filed for the purpose of harassment or to extract a settlement unrelated to the merits, you agree to reimburse SKUBrite for all arbitration fees, administrative costs, arbitrator compensation, and reasonable attorneys’ fees incurred by SKUBrite in connection with that proceeding. (e) SKUBrite’s Claims: For any claim initiated by SKUBrite — including claims to collect unpaid fees, recover chargeback costs, or enforce these Terms — you are responsible for your own arbitration fees and costs. SKUBrite shall bear its own fees for claims it initiates. (f) No Incentive for Unmeritorious Claims: Nothing in this Section is intended to subsidize unmeritorious claims or create a financial incentive to file arbitration proceedings. The fee allocation in this Section is designed to preserve access to arbitration for legitimate disputes while deterring abuse of the arbitration process.

22.5 Arbitration Award and Enforcement

The arbitrator’s award shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award any relief available in court consistent with these Terms, including injunctive relief solely on an individual basis.

22.6 Time Limit for Filing

ANY ARBITRATION MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ARISES, OR THE CLAIM IS PERMANENTLY BARRED. This limitations period supersedes any longer period that may be provided by applicable law.

22.7 Exceptions to Arbitration

The following disputes are NOT subject to arbitration and may be brought in court:

  • Claims for emergency injunctive or other equitable relief to prevent imminent, irreparable harm (e.g., to stop unauthorized use of SKUBrite’s intellectual property or systems)
  • Small claims court actions for claims within the court’s jurisdictional limits, provided the action remains in small claims court and proceeds on an individual basis
  • Claims by SKUBrite to collect unpaid fees or chargeback-related costs

22.8 Confidentiality of Arbitration

You and SKUBrite agree to keep all aspects of any arbitration proceeding, including the existence, content, and outcome of the arbitration, strictly confidential, except as necessary to enforce an award or as required by law.

23. Class Action Waiver

YOU AND SKUBRITE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THIS WAIVER IS A CONDITION OF YOUR RIGHT TO USE THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SKUBRITE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class or representative proceeding.

IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE FOR ANY REASON, THEN THE ENTIRE ARBITRATION AGREEMENT IN SECTION 22 SHALL BE NULL AND VOID, AND ANY REMAINING DISPUTES SHALL BE RESOLVED EXCLUSIVELY IN THE STATE OR FEDERAL COURTS LOCATED IN THE STATE OF CALIFORNIA, AND YOU CONSENT TO PERSONAL JURISDICTION IN THOSE COURTS.

Notwithstanding any other provision, issues regarding the applicability, scope, enforceability, or validity of the class action waiver shall be decided by a court of competent jurisdiction, not by an arbitrator.

24. Jury Trial Waiver

TO THE EXTENT ANY DISPUTE IS NOT SUBJECT TO ARBITRATION (SEE SECTION 22.7) OR IF THE ARBITRATION AGREEMENT IS FOUND UNENFORCEABLE, BOTH YOU AND SKUBRITE WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

25. General Provisions

25.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements or policies incorporated by reference herein, constitute the entire agreement between you and SKUBrite with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

25.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

25.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. SKUBrite’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

25.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, by operation of law or otherwise, without SKUBrite’s prior written consent. Any purported assignment in violation of this Section is void. SKUBrite may freely assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, sale of assets, or corporate restructuring, without notice to or consent from you. These Terms inure to the benefit of and are binding upon the parties and their respective permitted successors and assigns.

25.5 Force Majeure

SKUBrite shall not be liable for any failure, delay, error, interruption, or degradation in the performance or availability of the Services, or for any incorrect, incomplete, or unexpected output, result, or behavior of the Services, resulting from causes including but not limited to: acts of God; natural disasters; fire; flood; earthquake; epidemic or pandemic; war; terrorism; civil unrest; riot; government action or regulation; labor disputes or strikes; internet or telecommunications failures or outages; power failures; third-party service provider failures, outages, or errors; cyberattacks, hacking, or unauthorized third-party access; software bugs, glitches, or defects; hardware failures; data corruption; errors or limitations in artificial intelligence, machine learning, or automated systems; failures or changes in third-party APIs, data feeds, or integrations; or any other cause beyond SKUBrite’s reasonable control, whether foreseeable or unforeseeable. This limitation applies regardless of whether the event causes a complete outage or merely degrades the accuracy, speed, or quality of the Services or their outputs. SKUBrite will use commercially reasonable efforts to restore normal service following any such event but makes no guarantee regarding restoration timelines or the completeness of recovery.

25.6 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and SKUBrite and do not create any third-party beneficiary rights or obligations.

25.7 Electronic Communications and Notices

You consent to receive all communications from SKUBrite electronically, including notices, disclosures, agreements, and legal communications, delivered to the email address associated with your account. Electronic communications satisfy any legal requirement that such communications be in writing. You are responsible for maintaining a current email address in your account and for ensuring that SKUBrite emails are not blocked by spam filters.

25.8 Contact Information

For general inquiries: support(@)skubrite.com

For billing disputes: billing(@)skubrite.com

For legal and arbitration notices: legal(@)skubrite.com

For privacy inquiries: privacy(@)skubrite.com

Website: https://www.skubrite.com

SKUBrite – Operated by Safetz LLC

BY USING SKUBRITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE, INCLUDING THE ARBITRATION AGREEMENT, CLASS ACTION WAIVER, JURY TRIAL WAIVER, CHARGEBACK POLICY, AND ALL OTHER PROVISIONS CONTAINED HEREIN.